At Pumposh, we understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:

1. Cancellation Period: You may cancel your order within 24 hours of placing it. Once this period has passed, your order will be processed, and cancellation may not be possible.

2. Cancellation Process: To cancel your order, please contact our customer support team at support@pumposh.in with your order details. We will assist you in the cancellation process and provide any necessary instructions.

3. Refund Policy: If you cancel your order within the specified cancellation period, you will be eligible for a full refund. Refunds will be processed within 7 days of the cancellation request.

4. Non-Cancellable Items: Certain items, such as customized or made-to-order products, may not be eligible for cancellation once the production process has begun. In such cases, we will inform you of the non-cancellable status before processing your order.

5. Payment Reversals: If you have already been charged for your order and cancel within the cancellation period, we will initiate a payment reversal to refund the amount to your original payment method.

6. Communication: We strive to maintain clear communication throughout the cancellation process. If you have any questions or concerns regarding your cancellation, please don’t hesitate to reach out to our customer support team.

Please note that this cancellation policy applies specifically to orders processed through the Pumposh payment gateway. For any other inquiries or concerns, please refer to our general terms and conditions or contact us directly.

Thank you for choosing Pumposh for your pashmina shawls and handcrafts needs. We appreciate your understanding and cooperation regarding our cancellation policy.