At Pumposh, we strive to ensure customer satisfaction with every purchase made through our payment gateway. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds:

   • Refunds are only applicable for payments made through the Pumposh payment gateway.
   • Refunds are subject to the terms and conditions agreed upon at the time of purchase.

2. Refund Process:

   • To initiate a refund, customers must contact our customer support team within [X] days of the purchase date.
   • Customers must provide proof of purchase and a valid reason for requesting a refund.
   • Our customer support team will review the request and determine if the refund is eligible based on our refund policy.

3. Eligible Reasons for Refunds:

   • Damaged or defective products received.
   • Incorrect items shipped.
   • Non-receipt of the purchased item within the specified delivery period.

4. Non-eligible Reasons for Refunds:

   • Change of mind or buyer’s remorse.
   • Incorrect size or color chosen by the customer.
   • Delays in delivery due to factors beyond our control, such as natural disasters, customs delays, or transportation strikes.

5. Refund Options:

   • If a refund is approved, it will be processed using the original payment method used for the purchase.
   • Refunds may take [X] business days to reflect in the customer’s account, depending on the policies of the respective financial institution.

6. Partial Refunds:

   • In some cases, partial refunds may be granted for products that are returned in a used or damaged condition, or if only part of the order is being returned.

7. Refund Disputes:

   • If a customer disagrees with the outcome of their refund request, they may escalate the issue to our management team for further review.

8. Contact Us:

   • For any questions or concerns regarding refunds, customers can contact our customer support team at support@pumpoeeeph.om.

Please note that this refund policy is subject to change without prior notice. Customers are encouraged to review the latest version of our refund policy before making a purchase.