Privacy Policy

Last updated: June 2, 2025

Pumposh (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring you have a smooth, secure shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://pumposh.com (the “Site”) or make purchases through it. By accessing or using the Site, you agree to this Privacy Policy. If you disagree with any part of this policy, please stop using the Site.

1. Information We Collect

A. Information You Provide Directly

  1. Account Registration & Profile Information

    • Name

    • Email address

    • Mobile number

    • Shipping and billing addresses

    • Password (securely hashed and stored)

  2. Order & Payment Details

    • Items purchased

    • Payment method (e.g., credit/debit card, UPI, net banking)

    • Billing information (card number is processed securely via PCI-compliant gateways we do not store full payment card data)

  3. Customer Support & Communication

    • Any messages, reviews, or feedback you send us via email ( pumposhonline@gmail.com ), live chat, or phone ( +91 94190 06818 )

  4. Marketing Preferences

    • If you opt in to newsletters, SMS updates, or push notifications, we store your preferences so we don’t spam you with stuff you don’t want.

B. Information We Collect Automatically

  1. Device & Usage Information

    • IP address

    • Browser type and operating system

    • Referring/exit pages and URLs

    • Pages viewed, time spent, clicks

    • Unique device identifiers (cookie IDs, device IDs)

  2. Cookies & Tracking Technologies

    • We use cookies, web beacons, and similar technologies to make your browsing smoother (e.g., keeping you logged in, remembering your cart). Details in Section 4.

C. Information from Third Parties

  1. Payment Processors

    • We receive confirmation of successful payment, transaction ID, and masked card details (last four digits) from our payment gateway partners.

  2. Logistics & Shipping Partners

    • Shipping status, tracking number, and delivery confirmation.

  3. Analytics & Advertising Partners

    • Aggregated, anonymized analytics (e.g., Google Analytics) to help us understand traffic patterns and improve the Site.

2. How We Use Your Information

We use your personal information to:

  1. Process & Fulfill Orders

    • Verify your identity, process payments, and ship products.

  2. Improve Your Experience

    • Personalize content and product recommendations based on your browsing and purchase history.

  3. Communicate & Provide Support

    • Send order confirmations, shipping updates, promotional offers (only if you opt in), and respond to customer service requests.

  4. Optimize & Secure Our Services

    • Detect and prevent fraud or unauthorized activity.

    • Analyze Site usage to optimize performance (e.g., faster load times, relevant product suggestions).

  5. Marketing & Promotions (only if you consent)

    • Send newsletters, SMS alerts, or push notifications about deals, new arrivals, or restocks. You can unsubscribe at any time.

We will never share, sell, or rent your personal information to marketers without your explicit consent.

3. Disclosure of Your Information

We may share your information with trusted third parties under these circumstances:

  1. Service Providers & Business Partners

    • Payment Gateways: To process transactions (e.g., Stripe, Razorpay).

    • Logistics & Shipping Vendors: To fulfill and deliver orders (e.g., Delhivery, Ecom Express).

    • IT & Analytics Providers: To maintain and improve the Site’s performance (e.g., AWS, Google Analytics).

  2. Compliance with Legal Obligations

    • If required by law, regulation, legal process (e.g., subpoena), or government request.

    • To exercise or defend legal rights (e.g., responding to claims).

  3. Business Transfers

    • In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may transfer to the new entity, provided they honor this Privacy Policy or notify you of any changes.

  4. Protection of Rights

    • To investigate or prevent fraud, suspicious activity, or any breach of our Terms & Conditions.

    • To protect our rights, property, or safety, and that of our customers or others.

Under no circumstances will we sell your personally identifying information to unrelated third parties.

4. Cookies & Tracking Technologies

A. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the Site remember your preferences (e.g., login, cart contents) and provide you with a personalized experience.

B. How We Use Cookies

  1. Essential Cookies (strictly necessary)

    • Keep you logged in during a session.

    • Prevent fraudulent actions (e.g., multiple failed checkout attempts).

  2. Performance & Analytics Cookies

    • Understand how you interact with the Site—pages visited, time on page, conversion rates. This data is aggregated and anonymized.

  3. Functionality Cookies

    • Remember language preference, region, or other custom settings to enhance your browsing experience.

  4. Advertising & Marketing Cookies

    • Serve relevant ads on other sites (e.g., via Google Ads or Facebook Pixel). You can opt-out of these by adjusting your browser settings or using our Cookie Consent banner.

C. Managing & Disabling Cookies

Most browsers allow you to reject or delete cookies. However, if you disable certain cookies, some Site features may not work correctly (e.g., automatic login, saved carts). For instructions on managing cookies:

  • Chrome: go to Settings → Privacy and Security → Cookies and other site data.

  • Firefox: go to Options → Privacy & Security → Cookies and Site Data.

  • Safari: go to Preferences → Privacy → Manage Website Data.

5. Data Security

We take your data seriously and implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  1. Secure Socket Layer (SSL) Encryption

    • All data transmitted between your browser and our servers is encrypted via SSL/TLS.

  2. PCI Compliance

    • Payment transactions are handled by PCI DSS–compliant gateways—we do not store full credit/debit card numbers.

  3. Access Controls

    • Only authorized employees, agents, and contractors who need to know your information to operate, develop, or improve our services have access to it.

  4. Regular Security Audits & Updates

    • We perform periodic vulnerability scans, patch management, and security reviews.

Despite our efforts, no method of transmission or storage is 100% secure. If you suspect your account has been compromised, please contact us immediately at pumposhonline@gmail.com or call +91 94190 06818.

6. Your Rights & Choices

Depending on local laws (e.g., the Information Technology Act, 2000; upcoming Digital Personal Data Protection Act), you may have the following rights regarding your personal information:

  1. Access & Portability

    • Request a copy of the personal data we hold about you in a machine-readable format.

  2. Correction & Update

    • If your personal information is inaccurate or incomplete, you can request that we correct or update it.

  3. Deletion/Right to Be Forgotten

    • You may request the deletion of your personal data, subject to legal exceptions (e.g., transactional records required for tax or audit).

  4. Data Portability

    • Request a copy of your raw personal data in a commonly used format (e.g., CSV) for transfer to another service provider.

  5. Withdraw Consent

    • If you previously opted in to marketing communications, you can unsubscribe via the link in any email or by emailing pumposhonline@gmail.com.

  6. Objection or Restriction

    • You can object to processing for direct marketing or request restriction of processing under certain circumstances (e.g., if data accuracy is contested).

To exercise any of these rights, please send a clear request to pumposhonline@gmail.com with enough detail for us to locate your information. We’ll respond within 30 days (or as required by applicable law). We may need to verify your identity before fulfilling requests.

7. Children’s Privacy

Our Site and services are not directed to children under 18. We do not knowingly collect or maintain personal data from minors. If you’re under 18, please ask a parent or guardian to use the Site. If we learn we’ve collected personal data from someone under 18, we will promptly delete it. If you believe we have such information, contact us at pumposhonline@gmail.com.

8. Third-Party Links & Embedded Services

Our Site may contain links to third-party websites (e.g., social media, payment gateways, advertising networks). This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of every site you visit. We are not responsible for their practices or content.

9. International Data Transfers

While Pumposh is based in Jammu & Kashmir, India, your data may be transferred to and stored on servers outside your country (e.g., cloud servers in other regions). We will take appropriate measures (e.g., standard contractual clauses) to ensure your information remains protected when transferred internationally, in compliance with applicable laws.

10. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes in this Privacy Policy, unless a longer retention period is required by law. Factors we consider when determining retention periods include:

  1. Transactional Records – We keep order and payment records for at least 7 years (for tax and audit compliance).

  2. Customer Service & Support – We retain communications (e.g., emails, chat transcripts) for up to 2 years to address any ongoing issues.

  3. Marketing Communications – We keep unsubscribed or opted-out lists until you request deletion or as required by law.

  4. Legal Obligations – If we must retain data to comply with legal obligations or resolve disputes, we will keep it until the requirement is satisfied.

When data is no longer needed, we will delete or anonymize it in a secure manner.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do, we’ll:

  1. Post the new policy on the Site with an updated “Last updated” date.

  2. If changes are material (e.g., how we use your personal data), we’ll notify you via email or a prominent notice on the Site.

Your continued use after the update means you accept the revised policy. We encourage you to review this page periodically.

12. Contact Us

Questions, concerns, or requests regarding this Privacy Policy? We’re all ears. Reach out:

We’re here to help Mon–Sat, 10 AM–6 PM IST. Expect a response within 24–48 hours—because your privacy matters.

Thank you for trusting Pumposh with your personal data. We’ll keep hustling to secure it and give you the best online shopping vibe possible. Stay awesome!

— The Pumposh Team